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They help others understand the good and not-so with companies and roles within the call center industry. As you mention, we offer stable full-time positions and ultimately we work for our long-standing clients in many industries to help them with their customer service requirements. We are proud of our industry-leading training that offers our new employees multiple ways to develop, learn, grow, and progress. Our training is second to none and sets our agents up for a life of opportunities with future-proof and transferable skills.
All hiring, training and call taking will be done remotely. Please note that applicants must be local to Peoria, IL. HGS is using a 100% virtual interview and assessment process that enables us to hire for our essential services business clients while keeping your health and safety top of mind.
HGS wins 7 awards for distinctions in customer experience excellence and employee training
You will be able to complete the entire process from your own home or wherever it is convenient for you. The world of remote work is new to many of our employees, many of whom previously worked in brick-and-mortar contact centers. Today’s digital technology allows teammates across different geographies to participate in lunch-and-learn trainings, remote-but-together team events, and virtual happy hours. We monitor each person’s emotional bank account via frequent surveys and whole-person scheduled touchpoints, and we offer a virtual mentoring program as well. Training is minimal, but there is a teams chat where you can ask questions and get help. But your TM is not always available to help, so you can be left to your own initiative to find the answer.
For those who are not able to work from home, adhering to the social distance directives within our site. Thank you for taking the time to leave us a review of your work experience at HGS. It is our priority to make sure we are listening to our employees, as they are our biggest and most valuable assets. Please connect with us at if you'd like to speak further about your concerns. HGS is offering an excellent work from home opportunity for Customer Care Professionals! HGS is committed to the safety and well-being of our employees hence, in response to the current Covid-19 crisis, all our available positions will be work from home for the foreseeable future.
Ready to modernize your contact center? Assess trends with care
Your local internet service provider may be able to enhance your service if the initial test falls below requirements. State-of-the-art video support and interactive training, with opportunity for career advancement. We provide excellent training and long-life skills to set you up not just for a job, but a career. Get started with your Free Employer Profile to respond to reviews, see who is viewing your profile, and share your brand story with top talent. In response to the COVID-19 situation we have established protocols for the protection of our clients and staff.
Easy to get a job here, good experience getting some call centre/customer service under you belt. Start a new career journey with HGS as a Customer Service Representative. HGS is passionate about the development of our employees. Our people are our biggest investment and they are the voice and heart of our business. We are committed to realizing your potential through a combination of training, education and robust employment policies. The things you've described here are concerning to us and we want to take this opportunity to learn more.
Why and how the most innovative CMOs will own the contact center
You will use discovery questions to best fit new product to customer needs. You will also position value proposition of products in order to drive engagement and future spending. You will field inquiries from a variety of channels. With the right mix of people, training, automation, and analytics, HGS is equipped to efficiently deliver results-focused outcomes.
Thank you for being a part of Team HGS. We appreciate you taking the time to offer a review. During these uncertain times, we are proud to offer the stability of full-time, safe, work-from-home positions coupled with excellent health benefits and paid training.
Responsive team
This will help us better understand your skill-set and job expectations. We do require a completed criminal background check, drug screen, as a condition of employment. We conduct an initial telephone interview using the same technology you will be using HGS Work@Home team member. Should you have any questions or wish have your information removed from our service, please contact us here. B) Salary.com being able to use your name and address to tailor job posting to your geographic area.
You get Q and A pages to look up the answer there if you can find it. They can drop you with only one weeks notice! No heads up at all, they ramp down when the call volume drops off, and don't need hundreds of employees sitting on the phones waiting for calls. No job security at all, very unstable. It can be very hard to get holidays approved, give them at least a month's notice, but no guarantee you will be given it, if the campaign is busy with high call volume. Sometimes only a couple weeks rota is given at a time, you can be waiting for the schedule to be updated.
If you'd be comfortable with it, we encourage you to connect with us at Yes, all aspects of the employee lifecycle—recruiting, hiring, training, coaching, and support—are conducted 100% virtually. At our award-winning Leadership University, we offer a virtual self-paced curriculum, trainer development, and Y-jacking. Glassdoor has 4,224 Hinduja Global Solutions reviews submitted anonymously by Hinduja Global Solutions employees.
We will review the results of your assessments and interview and we will contact you with the results. We will invite you to join us for an interview, either virtually or face-to-face depending on your location preference. Just complete the form below and we'll be in touch to schedule an interview.
Thank you for being a valuable member of team HGS. In 2016, HGS implemented our first work-at-home programs with great success. Best of all, with agents located in different areas, unexpected events caused little to no service interruption. COVID-19 Statement - HGS is working to ensure the safety and wellbeing of our employees in the communities we operate.
We require two-factor authentication, and the network is inaccessible outside of operating hours. Each computer’s Wi-Fi is disabled, eliminating the possibility of roamers. Management assesses work areas regularly via a 360-degree webcam view to ensure compliance with our clean-desk policy. HGS has successfully shifted over 90% of our global workforce to remote operations, and our ESAT and CSAT scores are both at an all-time high. Needs to review the security of your connection before proceeding. We will conduct a telephone pre-screen interview.
IAOP Global Impact Sourcing Award
Read employee reviews and ratings on Glassdoor to decide if Hinduja Global Solutions is right for you. HGS integrates Robotics Desktop Automation, HGS PULSETM, AI for predicted response, and Unified Agent Desktop into each virtual workstation to offer streamlined support in real time. Glassdoor has 124 HGS reviews submitted anonymously by HGS employees. Read employee reviews and ratings on Glassdoor to decide if HGS is right for you. Your internet speed will be tested during the interview stage to ensure the upload and download speed are able to support the work you will be doing.
Sometimes only a week's notice is given of when you are due to start work the next week. Sometimes the systems/programmes being used; (not HGS's but their clients) cannot cope with the call volume load and their systems crash. In these very uncertain times don’t miss this opportunity to secure meaningful full-time employment with an amazing team from the safety of your own home. Get started with your new career and apply now!
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